Free UK delivery on every order · 30-day returns · Support Mon–Fri 9am–5pm

    Track Your Order

    Enter the tracking number from your shipping confirmation email to view the available shipment updates.

    Track Your Shipment

    Use your carrier tracking number, rather than your COFEE HOUSE AMORE LTD order number.

    Tracking is provided by 17TRACK. When you select Track My Order, your tracking number is sent to 17TRACK to retrieve shipment updates.

    When Will My Order Arrive?

    • Order processing and dispatch: 1 business day after your order is placed and payment is confirmed.
    • Estimated transit time: 5–8 business days after dispatch.
    • Estimated overall delivery time: 6–9 business days from order and payment confirmation.
    • Delivery area and cost: Free shipping within the United Kingdom only.

    Business days are Monday to Friday, excluding weekends and applicable UK bank holidays. Delivery times are estimates unless we expressly agree otherwise. Any different product-specific dispatch arrangement is communicated before purchase. Please see our Shipping Policy for full details.

    Why Has My Tracking Not Updated?

    Tracking may not update immediately after a shipping label is created or a parcel is handed to the carrier. Updates depend on the carrier's scans and available information. If the tracking is unclear, unavailable or has stopped updating, contact us with your order number and tracking reference, if available.

    Cannot Find Your Confirmation Email?

    Check your spam, junk and filtered folders, and make sure you are checking the email address used at checkout. Your order confirmation and shipping confirmation are separate messages. If you still cannot find them, contact us with your name, checkout email address and approximate order date. Include your order number if you have it.

    Late, Missing or Damaged Delivery?

    If your order has not arrived by the end of the estimated delivery period, email us so that we can investigate. If tracking shows delivery but you cannot find your parcel, check with household members, reception and any agreed safe place, then contact us.

    For a damaged, incorrect or incomplete order, describe the issue and include your order number. Relevant photographs may help where you are able to provide them. We will explain the next steps under our Return & Refund Policy. Your statutory consumer rights remain unaffected.

    Contact Customer Service

    Email: support@cofeehouse.co.uk
    Phone: +44 7473 989473
    Monday–Friday, 9:00 AM–5:00 PM, UK local time (GMT/BST), excluding UK bank holidays.

    Please include your order number and the email address used at checkout. Do not send complete card details, banking passwords or authentication codes. Emails received outside customer service hours are reviewed during our next working hours.

    COFEE HOUSE AMORE LTD
    Operated by COFEE HOUSE AMORE LTD
    Company Number: 11425211
    Director: BASAK, Abdullah
    Registered Office: 12 Lower Street, Kettering, England, NN16 8DH

    The registered office is for company identification and legal correspondence. Contact customer service for the appropriate receiving address before returning goods.

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